Written by Joseph Ferrer, Secor Support Officer
As Australia’s aged care system continues to undergo reform, many older Australians receiving support through the Commonwealth Home Support Programme (CHSP) are beginning to explore the possibility of transitioning to a Home Care Package (HCP). While both programs aim to help people live independently in their homes for longer, the differences between them and the implications of moving from one to the other are significant.
Understanding the Differences
CHSP is designed as an entry-level support program that offers subsidised services such as domestic assistance, transport, social support, and personal care. It’s flexible, relatively easy to access, and allows clients to pay only for the services they use. For many older Australians, CHSP provides just enough support to maintain independence without the need for more intensive care coordination.
In contrast, Home Care Packages offer a higher level of support, tailored to individual needs through a case-managed approach. Clients receive an annual budget based on their assessed care level (ranging from Level 1 to Level 4), which can be used to purchase a broader range of services — including nursing, allied health, and home modifications. While HCPs provide more comprehensive care, they also come with more administrative complexity and longer wait times.
Guiding Providers Through Reform: A Conversation with Esta Paschalidis-Chilas
The aged care sector has entered a new phase, with the post–November 1 reforms now in effect. As providers adjust to the evolving landscape, the importance of practical leadership and sector experience has never been greater.
This topic will be front and centre at the upcoming CHSP Forum, where we are thrilled to welcome Esta Paschalidis-Chilas, CEO of Canterbury City Community Centre. A highly respected leader in aged care service delivery, Esta brings extensive experience managing both Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP) programs. Her unique perspective, grounded in real-world practice, will be invaluable for providers navigating the transition.
We are especially looking forward to hearing Esta’s reflections on:
- How providers can support clients through the transition process with empathy and clarity
- Strategies for maintaining service quality and cultural responsiveness across both programs
- Lessons learned from managing dual programs and navigating reform challenges
Esta’s presentation promises to be both practical and inspiring, offering insights that can help shape the future of aged care delivery. Her contribution will be a highlight of the CHSP Forum, and we encourage all attendees to come prepared with questions, reflections, and a collaborative spirit.
This CHSP Forum is taking place on Teams from 10:30am–12pm Wednesday 12th November. To join, please email your interest to sspo@innersydneyvoice.org.au.
Looking Ahead
As the aged care sector prepares for further integration and reform, the conversation around CHSP and HCP transitions will only grow in importance. Providers must be ready to guide clients through these changes with transparency, compassion, and a commitment to person-centred care.
We are grateful to have leaders like Esta Paschalisdis-Chilas helping to light the way forward. Her experience will remind us that while systems may change, the heart of aged care remains the same: supporting people to live with dignity, independence, and connection.