Since the start of the pandemic in March this year, the NSW Department of Communities and Justice (DCJ) has taken steps to combat the spread of the coronavirus through public housing accommodation and ensure the safety of residents. The latest information from the DCJ is as follows:
Got symptoms? Get tested
Fever, cough, sore throat, shortness of breath, loss of smell or taste? Even if you have mild symptoms of COVID-19, get tested. To get tested, call your GP or the National Coronavirus Helpline on 1800 022 222 (let the operator know if you need an interpreter). Or you can visit a COVID-19 clinic. A list of locations is available on the NSW Government website and notices will be placed on noticeboards when clinics are available in your local area.
Slow the spread of COVID-19 by reducing close physical contact with people outside of your household and keeping good personal hygiene. Avoid congregating in large groups and always maintain physical distancing of 1.5m in shared spaces including lifts, common spaces and laundries.
Be prepared — but don’t panic buy
There is no need to panic buy household items. As always, it is a good idea to hold a small stock of items you need for daily living including any specialist items or medication that you need.
How can I self-isolate?
If you have been travelling, waiting on test results or have had recent contact with a person who has a COVID-19 infection, you may have to self-isolate. If you have tested positive to COVID-19 you need to follow NSW Health advice and isolate at home. If this is not possible, alternative arrangements will be made.
Will the increased cleaning continue?
Yes, your health and safety is our priority. We have cleaners located at all high-rise buildings from 7am-7pm every day to undertake additional cleaning. The cleaning in your building includes the sanitisation of high traffic areas and touch points such as lift buttons, door handles, bin chutes and doors, stairwells, handrails, letterboxes and shared laundries. Hand sanitiser stations are available in entry foyers.
Will maintenance still be done at my home?
Yes, maintenance will continue. If you are self-isolating and have reported maintenance issues, please let us know before any contractors visit your home. Our maintenance contractors are required to follow safety and hygiene guidelines. If you observe contractors not following the guidelines please let us know as soon as possible. You can contact us any time to report maintenance issues or to talk to us about our contractors by calling the Housing Contact Centre on 1800 422 322. You can also log new repairs anytime using the MyHousing App.
Where can I get more information?
For general advice, you can call Service NSW on 13 77 88. For matters related to your tenancy please visit the DCJ website, download the MyHousing App or call your local DCJ Housing office. You can also contact the Housing Contact Centre on 1800 422 322. For information about coronavirus call your GP or the National Coronavirus Helpline on 1800 020 080. For information about where you can access additional support visit AskLizzy.
Source: Department of Communities and Justice